Privacy policy
Last updated: October 19, 2026
This policy explains what information we collect and how we use it when handling enquiries and transfer requests.
Information collected
We may collect names, email addresses, phone numbers, flight details, dates and times, addresses, passenger numbers, luggage, comments, web chat messages and administrative information needed to handle enquiries, reservations and payments.
Purpose
We use this information to answer enquiries, quote and coordinate transfers, confirm availability, communicate with passengers, assign vehicles, record services and maintain administrative records.
Service providers
Information may be processed by providers required to operate the service, including Supabase for the database, Vercel for website hosting, Resend for email delivery, OpenAI for enabled assisted enquiries, Telegram for private operator notifications, Google Places for address suggestions and Google Analytics for usage statistics when the visitor authorizes it.
Retention and security
Web chat messages are retained temporarily to handle the enquiry and are then deleted under the current operating policy. Reservation data and administrative records may be retained longer when needed. We apply access controls, encrypted connections and database restrictions.
Analytics and ad attribution
With prior authorization, Google Analytics collects statistical information such as pages visited, approximate source, device type and interactions with forms, contact links and chat. If someone requests a transfer from an ad, we save UTM campaign parameters and, when present, Google Ads or Meta click identifiers with the request. These details remain in the reservation database to measure requests by campaign and can be corrected or deleted through a privacy request. When ad measurement is accepted, Google may use click identifiers and technical data to attribute requests to Google Ads. We do not enable personalized ads. We do not send Analytics names, phone numbers, email addresses, addresses, flight details or the content of forms or messages.
WhatsApp enquiry references
If you accept measurement, opening WhatsApp from this website may add a random reference to the message and store the page, button and available campaign parameters, without names, phone numbers or the message content in that record. The reference can be linked to a reservation if you keep it when sending your enquiry. References can be looked up for 90 days; attribution linked to a reservation may be kept with its administrative record. You can still enquire and book if you decline measurement or remove the reference. Any information you provide about how you found us is recorded separately as a declared source, not verified advertising attribution.
Cookies
The website uses technical storage to remember preferences, manage protected admin sessions and maintain the private web chat session. Google Analytics only loads after visit and ad measurement is accepted. The choice can be changed at any time through Cookie settings in the page footer.
Rights and contact
You may request access, correction or deletion of your information by emailing mail@fajardotransfers.uy. Some records may be retained when required for administrative or legal obligations.